Terms of service

Last updated: September 25, 2026

Overview

This website, lucins.com, is owned and operated by HOME DECOR & MORE LIMITED, a company registered in England and Wales (company number 16443663), trading as Lucins. In these Terms, "Lucins", "we", "us", and "our" refer to that company. We offer this website, including all information, tools, and services available on it, to you on the condition that you accept these Terms of Service and the policies and notices referenced here.

By visiting our site or buying from us, you use our "Service" and agree to be bound by these Terms of Service ("Terms"), along with any additional terms and policies referenced here or linked from this page. These Terms apply to everyone who uses the site, including browsers, customers, vendors, and people who contribute content.

Please read these Terms carefully before using the site. If you don't agree with them, please don't access the website or use the Service. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features, tools, or collections we add to the store are also covered by these Terms. You can review the current version on this page at any time. We may update or replace parts of these Terms by posting changes here, and your continued use of the site after changes are posted means you accept them.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products and Services to you.

Section 1 - Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state of residence, or that you are the age of majority and have given permission for any minor dependents in your care to use this site.

You may not use our products for any illegal or unauthorized purpose, or break any laws in your jurisdiction (including copyright laws) while using the Service.

You must not transmit worms, viruses, or any other code of a destructive nature.

If you breach any of these Terms, we may immediately terminate your access to the Service.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any lawful reason. Your content (excluding payment card information) may be transferred unencrypted across different networks and adapted to meet technical requirements; payment card information is always encrypted in transit. You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service or website content without our express written permission. Headings in these Terms are for convenience only and do not limit or affect their meaning.

Section 3 - Accuracy and Completeness of Information

We are not responsible if information on this site is inaccurate, incomplete, or out of date. Site content is provided for general information and should not be relied on as the sole basis for any decision without checking more complete or timely sources. You rely on site material at your own risk.

The site may contain historical information that is no longer current and is provided for reference only. We may change site content at any time but are not obliged to update it. It's your responsibility to monitor changes to the site.

Section 4 - Changes to the Service and Prices

Prices are shown in U.S. Dollars (USD) and do not include applicable sales tax, which is calculated at checkout. Prices may change without notice. We may modify or discontinue any part of the Service or its content at any time, and we won't be liable to you or anyone else for any price change, modification, suspension, or discontinuation of the Service.

Section 5 - Products or Services

Some products or Services may be available only online through our website and may be offered in limited quantities. They can be returned or exchanged only in line with our Return & Refund Policy.

We make every effort to show product colors, finishes, and images as accurately as possible, but we can't guarantee that your screen will display colors accurately. Product dimensions are listed in inches and may vary slightly due to manufacturing.

We may, but are not required to, limit sales of our products or Services to any person, geographic region, or jurisdiction, and we may do so case by case. We may limit the quantities of any products or Services we offer. Product descriptions and pricing may change at any time without notice, at our discretion. We may discontinue any product at any time. Any offer made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material you buy or obtain will meet your expectations, or that errors in the Service will be corrected.

Section 6 - Billing and Account Information

We may refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, payment method, or billing or shipping address. If we change or cancel an order, we'll try to let you know using the email address, billing address, or phone number you provided. We may limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for every purchase, and to update your account details, including your email address and payment information, promptly so we can complete your transactions and contact you when needed.

For more details, please see our Return & Refund Policy.

Section 7 - Optional Tools

We may give you access to third-party tools that we don't monitor, control, or provide input into.

You acknowledge that we provide access to these tools "as is" and "as available", without any warranties, representations, or conditions and without endorsement. We have no liability arising from or relating to your use of optional third-party tools.

Your use of optional tools is entirely at your own risk, and you should make sure you are familiar with and accept the terms on which the relevant third-party provider offers them.

We may also offer new services or features through the website in the future, including new tools and resources. These will also be subject to these Terms.

Section 8 - Third-Party Links

Some content, products, and Services available through our Service may include material from third parties.

Links on this site may take you to third-party websites that aren't affiliated with us. We don't review or evaluate their content or accuracy and aren't responsible for any third-party materials, websites, products, or Services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with third-party websites. Please review the third party's policies carefully before engaging in any transaction. Complaints, claims, or questions about third-party products should be directed to the third party.

Section 9 - User Comments, Feedback, and Other Submissions

If you send us specific submissions at our request (such as contest entries), or send us creative ideas, suggestions, proposals, plans, or other materials without a request, whether online, by email, by mail, or otherwise (together, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium. We have no obligation to keep comments confidential, pay compensation for them, or respond to them.

We may, but are not obliged to, monitor, edit, or remove content that we decide in our sole discretion is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates anyone's intellectual property or these Terms.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights, and will not contain unlawful, abusive, or obscene material, or any virus or malware that could affect the operation of the Service or any related website. You may not use a false email address, impersonate anyone, or otherwise mislead us or others about the origin of any comments. You are solely responsible for your comments and their accuracy. We take no responsibility and assume no liability for comments posted by you or any third party.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 - Errors, Inaccuracies, and Omissions

From time to time, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct them and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order. If we cancel an order after payment, we will refund you in full.

We have no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No update or refresh date shown in the Service should be taken to mean that all information has been modified or updated.

Section 12 - Prohibited Uses

In addition to the other restrictions in these Terms, you may not use the site or its content: (a) for any unlawful purpose; (b) to solicit others to take part in unlawful acts; (c) to violate any international, federal, state, or local regulations, rules, or laws; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code that may affect the operation of the Service, any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or get around the security features of the Service, any related website, other websites, or the Internet. We may terminate your use of the Service or any related website for violating any of these prohibited uses.

Section 13 - Disclaimer of Warranties

WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THE RESULTS OBTAINED FROM USING THE SERVICE WILL BE ACCURATE OR RELIABLE.

YOU AGREE THAT WE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OR CANCEL IT AT ANY TIME WITHOUT NOTICE TO YOU.

YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR SOLE RISK. EXCEPT AS EXPRESSLY STATED BY US, THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

Section 14 - Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL LUCINS, HOME DECOR & MORE LIMITED, OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCT PURCHASED THROUGH IT, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE RESULTING FROM THE USE OF THE SERVICE OR ANY CONTENT POSTED, TRANSMITTED, OR MADE AVAILABLE THROUGH IT, EVEN IF ADVISED OF THEIR POSSIBILITY.

SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN THOSE STATES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS EXCLUDES, RESTRICTS, OR MODIFIES ANY RIGHT OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Section 15 - Indemnification

You agree to indemnify, defend, and hold harmless Lucins, HOME DECOR & MORE LIMITED, and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising from your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 16 - Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will still be enforced to the fullest extent permitted by applicable law, and the unenforceable part will be treated as severed from these Terms. This will not affect the validity or enforceability of the remaining provisions.

Section 17 - Termination

Obligations and liabilities incurred by either party before the termination date will survive termination of this agreement for all purposes.

These Terms remain in effect unless and until terminated by you or us. You may end them at any time by telling us you no longer wish to use the Service or by ceasing to use our site.

If, in our sole judgment, you fail, or we suspect you have failed, to comply with any term of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the termination date, and we may deny you access to the Service or any part of it.

Section 18 - Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not waive that right or provision.

These Terms, together with any policies or operating rules we post on this site or in relation to the Service, make up the entire agreement between you and us and govern your use of the Service. They replace any earlier or contemporaneous agreements, communications, and proposals, whether oral or written, including earlier versions of these Terms.

Any ambiguity in interpreting these Terms will not be construed against the drafting party.

Section 19 - Governing Law

These Terms, and any separate agreements under which we provide Services to you, are governed by the federal laws of the United States and the laws of the state in which you reside, without regard to conflict-of-law principles. Nothing in this section deprives you of the protection of any mandatory consumer protection law of your state of residence.

Section 20 - Changes to These Terms

You can review the most current version of these Terms on this page at any time.

We may, at our sole discretion, update, change, or replace any part of these Terms by posting changes on our website. It's your responsibility to check this page periodically. Your continued use of or access to the website or the Service after any changes are posted means you accept those changes.