Shipping policy

Last updated: September 25, 2026

At Lucins, we keep shipping simple and transparent. Here's everything you need to know about how your order is prepared, sent, and delivered.

Order Processing

Daily cut-off: 5:00 PM Eastern Time (ET), Monday to Friday.
Handling time: Orders are usually picked, checked, and dispatched within 1–3 business days.
Orders placed after 5:00 PM ET on a Friday, over the weekend, or on a U.S. federal holiday begin processing on the next business day.

Delivery Times

Once your parcel leaves the warehouse, you can expect:

Transit time: 7–14 business days
Total estimated delivery: 8–17 business days from the date of purchase

Business days are Monday to Friday, excluding U.S. federal holidays. Brief delays can occur during peak seasons and around holidays.

Where We Ship

We currently deliver to addresses within the United States only.

Fulfillment and Shipping Origin

Lucins is operated by HOME DECOR & MORE LIMITED, a company registered in England and Wales with its office in Hounslow, United Kingdom. Our products are fulfilled and shipped by international logistics partners and warehouses.

This means your order may ship from a location different from our registered address. Our Hounslow address is used for business correspondence only; orders are not dispatched from it.

By placing an order with Lucins, you acknowledge that it may be fulfilled and shipped from an international warehouse or fulfillment center.

Shipping Cost

Standard shipping is free on every order to U.S. addresses. The total shown at checkout is the total you pay, with no extra handling fees added at the final step.

Carriers

We ship with established carriers, including:

USPS
FedEx

The carrier assigned to your order depends on your address and current availability, so your parcel reaches you as efficiently as possible.

Tracking Your Order

Every order is tracked. We'll email your tracking number within 48 hours of dispatch, and you can follow your parcel at any time on our Order Tracking page using your tracking number or order details. If tracking hasn't updated within 48 hours, please allow one more day before contacting us, as carrier systems can take time to sync.

If your tracking shows "Delivered" but your parcel hasn't arrived, please let us know within 3 business days so we can open an investigation with the carrier right away.

Shipping Delays

We work hard to meet every delivery estimate, but events outside our control, such as severe weather, customs inspections, or carrier disruptions, can occasionally slow a parcel down.

If we can't ship your order within the handling time stated above, we'll email you with a revised shipping date and give you the option to cancel for a full refund.

Address Changes and Cancellations

Address changes: Spotted a mistake in your shipping address? Email support@lucins.com as soon as possible. We can update it only before your order moves to "Processing".
Cancellations: You can cancel within 12 hours of placing your order. After that, your order may already be on its way and would need to be returned instead.

Sales Tax, Duties, and Import Fees

Applicable sales tax is calculated at checkout based on your delivery address. Any import duties or customs fees on your order are paid by us as part of fulfillment, so you will never be asked to pay extra charges on delivery.