Last updated: September 25, 2026
At Lucins, we want checkout to be quick, simple, and secure. This policy explains which payment methods we accept and how your payment is handled.
Accepted Payment Methods
You can pay using any of the following:
- American Express
- Apple Pay
- Google Pay
- Klarna
- Maestro
- MasterCard
- PayPal
- Shop Pay
- Union Pay
- Visa
All payments are charged in U.S. Dollars (USD).
How Payments Are Processed
Payments are handled by trusted, secure payment providers.
- Your payment method is charged when you place your order
- Orders are processed only after payment has been successfully received
- We never store your full card details
Sales Tax
Where required, sales tax is calculated at checkout based on your delivery address and shown before you complete your purchase.
Payment Security
Your security matters to us. All transactions are protected with SSL/TLS encryption to keep your personal and payment information safe.
Order Verification
To help prevent fraud, we may:
- Run verification checks on payments
- Ask you for additional information when needed
If we can't verify a payment, we may cancel the order and issue a full refund.
Currency
All prices and transactions are in U.S. Dollars (USD).
If your card was issued in another currency, your bank may charge a currency conversion or foreign transaction fee.
Payment Problems
If your payment is declined or doesn't go through:
- Double-check the payment details you entered
- Contact your bank or card issuer
- Try a different payment method
If the problem continues, please contact our support team and we'll help.
Refunds
Refunds are handled in line with our Return & Refund Policy.
- Refunds are returned to your original payment method
- The time it takes to appear depends on your bank or payment provider
Get in Touch
Have a question about an order, a product, or anything on this page? Our team is happy to help. Send us an email at:
Email: support@lucins.com
Contact form: Contact page
Customer Support Hours (ET)
Monday to Friday: 9:00 AM – 5:30 PM
Saturday and Sunday: 10:00 AM – 3:00 PM
We aim to reply to every message within 24 hours.
Our Company
Store: Lucins
Operated by: HOME DECOR & MORE LIMITED
Company number: 16443663
Registered address: 121 Beavers Lane, Hounslow, England, TW4 6HF, United Kingdom
Thank you for shopping with Lucins.