Privacy policy

Last updated: September 25, 2026

This Privacy Policy explains how Lucins ("Lucins", "we", "us", or "our") collects, uses, and discloses personal information when you visit lucins.com, make a purchase, or otherwise contact us (together, the "Services"). Lucins is operated by HOME DECOR & MORE LIMITED, a company registered in England and Wales (company number 16443663).

In this policy, "you" and "your" mean you as a user of the Services. We handle personal information in line with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, the "CCPA"), where those laws apply to us.

Where We Operate

Lucins sells to customers in the United States only. Our Services are not intended for users outside the United States, and orders with a delivery address outside the United States cannot be fulfilled.

1. Information We Collect

Depending on how you use the Services, we may collect the following categories of personal information:

Identifiers: name, email address, phone number, billing and shipping address, and IP address
Commercial information: products viewed, purchased, or returned, and order history
Payment information: handled directly by our third-party payment providers; we never see or store your full card number
Internet or device activity: browser type, device information, pages visited, and interactions with the site, collected through cookies and analytics tools
Approximate location: general location derived from your IP address
Communications: messages you send to our support team

We collect this information directly from you, automatically from your device when you use the site, and from service providers that help us run the store.

2. How We Use Your Information

We use personal information to:

Process, fulfill, and deliver your orders
Send order confirmations, shipping updates, and other service messages
Respond to questions and provide customer support
Improve our website, products, and services
Prevent fraud and keep the Services secure
Show you relevant advertising, where permitted
Comply with our legal obligations

3. How We Disclose Your Information

We disclose personal information only where needed to run our business, including to:

Payment processors, to complete transactions securely
Shipping carriers and fulfillment partners, to deliver your order
Website hosting and IT service providers, including Shopify
Analytics and advertising partners, such as Google

Our service providers are contractually required to protect your information and use it only for the purposes we specify.

We do not sell your personal information for money. However, allowing advertising partners to collect information through cookies on our site for targeted advertising may be treated as a "sale" or "sharing" of personal information under some state laws. You can opt out at any time, as explained in Section 6.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Keep the website running properly
Remember your cart and preferences
Understand how visitors use the site
Measure and personalize advertising, including through Google services

You can block or delete cookies through your browser settings, although some parts of the site may not work as intended without them. Where required by law, we treat browser opt-out signals such as Global Privacy Control (GPC) as a valid request to opt out of the sale or sharing of your personal information.

5. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary to:

Fulfill your order and provide support
Meet legal, accounting, and tax obligations
Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

Depending on your state of residence, including California, Colorado, Connecticut, Virginia, Texas, Oregon, and other states with consumer privacy laws, you may have the right to:

Know what personal information we collect about you and how we use and disclose it
Access a copy of your personal information
Correct inaccurate personal information
Delete your personal information, subject to certain exceptions
Opt out of the sale or sharing of your personal information and of targeted advertising
Appeal our decision if we decline your request
Exercise these rights without being discriminated against

To make a request, email support@lucins.com or use our Contact page. You can also opt out of sale or sharing through the "Your Privacy Choices" link in our website footer. We'll need to verify your identity before responding to access, correction, or deletion requests, and we aim to respond within 45 days. You may also use an authorized agent to submit a request on your behalf.

We do not collect sensitive personal information for the purpose of inferring characteristics about you.

7. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. We do not sell or share the personal information of consumers we know to be under 16. If you believe a child has given us personal information, please contact us and we'll delete it.

8. Data Security

We use reasonable technical and organizational safeguards to protect personal information from loss, misuse, and unauthorized access. All payments are processed through secure, encrypted systems.

9. International Data Transfers

Because our company is based in the United Kingdom and some of our service providers operate in other countries, your personal information may be processed outside the United States. When this happens, we rely on contractual safeguards, such as data processing agreements, to make sure your information remains protected.

10. Third-Party Links

Our website may link to sites run by other companies. We don't control those sites and aren't responsible for their privacy practices, so please review their policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the date of the most recent update shown at the top.